FAQ Categories:

Demos

Does Jade Tree accept demos?
Yes, we will accept demos digitally or via standard mail. If sending digitally, do not email us MP3s or other large attachments. Please try uploading a track to our Sound Cloud page:

Jade Tree Drop Box

If you send a demo, please do not ask us whether we got it, what we thought of it, when are we signing your band, etc. We will not be able to answer these questions as we have a very small staff and it is not feasible for us to track submissions. As always, the best advice we can give is - don't call us, we'll call you.

Jade Tree

Who is Jade Tree?
Please visit the about section to learn how it all started and what has taken place since that fateful day.

Jade Tree Bands

Why isn't (insert band name) playing my town?
Jade Tree does not set up live dates or choose the places our artists perform. The Tours section of this site lists all live dates we are given by our artists and their booking agents. We only list fully confirmed details, and try to include as much information as we can. All live dates are subject to change. Always check with the specific venue before attending a show.

Ordering from Jade Tree

How long is it going to take to get my order?
All orders are shipped from the Merch Now warehouse in Albany, New York. Shipping times vary depending on your proximity to our warehouse. Orders are only shipped on business days, Monday through Friday. No orders are shipped on Saturday or Sunday.

DOMESTIC ORDERS
All domestic orders are shipped via UPS or the US Postal Service. All domestic in-stock orders ship within five business days of the order being placed regardless of selected shipping method.

Estimated domestic delivery times based US Postal Service First Class Mail shipping method.

Eastern United States
US Postal Service First Class Mail- 1-3 Business Days
Midwestern United States
US Postal Service First Class Mail- 2-5 Business Days
Western United States
US Postal Service First Class Mail- 4-6 Business Days
Estimated domestic delivery times based UPS Ground shipping method.

Eastern United States
UPS Ground - 1-3 Business Days
Midwestern United States
UPS Ground - 2-5 Business Days
Western United States
UPS Ground - 4-6 Business Days
Expedited shipping methods such as UPS 2nd Day Air and US Postal Service Priority Mail will see quicker delivery times. Please note that ship times are when your order is processed and leaves our warehouse, not from when your order is placed.

INTERNATIONAL ORDERS
International orders are shipped via the US Postal Service. All international in-stock orders ship within five business days of the order being placed. Depending on which country you live in, it can take up to 6 weeks for you to receive your order, generally most orders are received within 2-4 weeks.

Miscellaneous

Any advice for starting a label?
The best advice we can give isn't even our own! We instead refer you to the comprehensive "An Introductory Mechanic's Guide to Putting Out Records, Cassettes, and CDs" by Kristin Thomson and Jenny Toomey (who spent years together as the Simple Machines label) which can be viewed at: Indie Center

Website and Digital

Wouldn't it a great idea if I added Jade Tree email addresses to my mailing list?
No. This is not a good idea. In fact, this is a surefire way to make us very angry.